Conflict Resolution:
Resolving Differences Between Others

Resolving Differences Between Others

This one-day workshop is for people who are called upon to resolve differences between two parties. Current trends toward downsizing, flatter hierarchies, teams, cross training, and multiple responsibilities are intensifying the need for employees to work together cooperatively. Unfortunately, most organizations do not adequately equip their staffs to effectively negotiate productive work relationships.

The Resolving Differences Between Others workshop gives organizational leaders, from supervisors to executives, a proven and powerful tool to find solutions -- even when none were thought possible -- to the costly business problems caused by conflict.

This workshop isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource professionals -- in short, for anyone who is responsible for the cooperative work of others.

Who Should Attend

• Anyone who wants to learn a process for settling disputes between two people.
• Anyone who wants to resolve differences between themselves and another person.
• Anyone who wants to understand the cost and impact of unmanaged conflict.

What You Will Learn

• A step-by-step approach for settling disputes
• Why settling workplace conflict is a legal imperative
• How to use an uncomfortable situation to your benefit
• The same process professional mediators use to resolve disputes

Workshop Benefits

• Increased productivity
• A more positive work climate
• Improved teamwork and morale
• Reduced frustration, anxiety, and lower levels of stress

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604 - 261 - 9792 (Vancouver, BC, Canada) 509 - 430-8942 (USA)